These are general website and booking terms. Your final quotation, confirmation, ticket/fare rules and individual supplier conditions may contain additional booking-specific terms. Mandatory consumer rights under applicable law are not intended to be excluded.
Website information and enquiries
The website helps travellers explore destinations, indicative package structures, travel services and planning information. Content may change as products, rates and destination conditions change. Sending an enquiry or requesting a quotation does not by itself create a confirmed booking.
Quotations, availability and prices
Quotations are subject to their stated validity and to availability at the time of confirmation. Website prices marked “Starting From” are indicative starting values unless expressly confirmed otherwise.
- Airfares and hotel rates may change before ticketing/confirmation.
- Taxes, exchange-rate movements, supplier charges and government levies can affect the final amount.
- A revised quotation may be required if dates, traveller count, rooming, routing or inclusions change.
Payment and booking confirmation
A service should be treated as confirmed only when the applicable payment requirements are met and Smiles To Miles or the relevant supplier issues confirmation. Payment deadlines can be time-sensitive because travel inventory is dynamic.
Traveller information and responsibilities
Travellers are responsible for providing accurate names, passport details, dates of birth, contact information and other booking data. Names should match the travel document used for the journey.
Travellers should independently ensure that passports, visas, immigration permissions, health requirements, travel insurance and destination-entry conditions are suitable for the intended journey.
Third-party travel suppliers
Airlines, hotels, cruises, insurers, destination management companies, transfer operators, attractions and other services may be supplied by independent third parties. Their operational rules, fare conditions, check-in rules, amendment terms and cancellation conditions can form part of the booking.
Changes, disruption and force-majeure events
Weather, operational disruption, airline schedule changes, government decisions, strikes, natural events, security events or other circumstances outside reasonable control can affect travel plans. Where practical, available alternatives will be discussed, but the remedy may depend on the relevant supplier’s policy and applicable law.
Amendments, cancellations and refunds
Any amendment or cancellation is subject to the rules attached to the confirmed services. Airline fare differences, supplier penalties, non-refundable components and administrative/service charges stated in the booking documents may apply. See the Cancellation & Refund Policy for the general process.
Travel insurance
Insurance is a separate financial product governed by the insurer’s policy wording. Travellers should review cover, limits, exclusions, medical conditions and claim procedures carefully and decide whether the policy is suitable for their trip.
Website use and intellectual property
Users should not misuse the website, attempt unauthorised access, interfere with website operation or use website content unlawfully. Company branding, original text, layouts and original promotional material may not be reproduced commercially without permission. Third-party trademarks and media belong to their respective owners.
Information accuracy and liability
We aim to keep public travel information useful and current, but destination rules, supplier schedules, prices and availability can change rapidly. Booking decisions should be based on the final confirmed service information and, where relevant, official government or supplier sources.
Questions, complaints and applicable rights
For booking-specific concerns, contact us first with the booking reference and relevant documents at info@smilestomiles.com or +91 95609 96313. Nothing in these terms is intended to remove rights that cannot lawfully be waived under applicable consumer-protection law.
Updates to these terms
These terms may be updated as website functions, services or applicable requirements change. The date at the top of this page shows the latest website revision.