We process personal information for travel-related and website purposes and aim to follow applicable Indian privacy requirements, including obligations that become applicable under India’s Digital Personal Data Protection framework.
Information we may collect
The information depends on the service requested and may include:
- Name, email address, mobile number and account/login details.
- Departure city, travel dates, destination, traveller count, budget and travel preferences.
- Passport, date-of-birth, nationality or other documentation details where needed for a requested travel service.
- Booking, itinerary, payment-status and customer-support records.
- Website/session, device and technical information produced by normal website operation.
Why we use personal information
- Respond to enquiries and prepare travel proposals.
- Create and manage customer accounts and authenticate users.
- Coordinate flights, hotels, transfers, sightseeing, visas or other requested services.
- Send itinerary, payment, service, documentation or disruption updates.
- Provide customer support and maintain business/service records.
- Improve website functionality, security, performance and customer experience.
- Send promotional communication where there is an appropriate basis and subject to available opt-out choices.
Consent and other lawful uses
Where consent is the basis for processing, we aim to request it in clear language for a specified purpose and provide a practical way to withdraw it. Certain information may also be processed where you voluntarily provide it for a service you have requested or where processing is otherwise permitted or required by applicable law.
Sharing with travel and technology partners
Information may be shared only as reasonably required to deliver or support the requested service, including with airlines, hotels, destination partners, cruise lines, insurers, visa/immigration service providers, payment providers, messaging/SMS providers, hosting/technology providers and other relevant processors or suppliers.
International travel can require information to be provided to suppliers or authorities outside India. Their handling may also be governed by the laws and operational requirements of the relevant jurisdiction.
Retention
We aim to keep personal information only for as long as reasonably required for the purpose for which it was collected, for booking/customer-service continuity, or for applicable accounting, tax, contractual, legal or dispute-resolution requirements. Retention periods may differ by record type.
Security
Reasonable administrative and technical safeguards are used for information under our control, including access controls and security measures appropriate to the website and business systems. No internet transmission or storage system can be guaranteed to be completely risk-free.
Your privacy requests
Subject to applicable law and verification, you may be able to request information about processing, correction, completion, updating or erasure of personal data, withdraw consent where consent is the basis of processing, and raise a grievance.
Send a request to info@smilestomiles.com. We may ask for reasonable information to verify identity and locate the relevant records before acting on a request.
Children’s information
Travel bookings can involve children and family members. Where information about a child is required for a requested travel service, the responsible parent/guardian should provide or authorise the necessary information. We do not intend to use children’s information for unrelated behavioural advertising.
Cookies, embedded tools and analytics
The website may use essential cookies and third-party tools for authentication, forms, reviews, maps, performance or similar functionality. See the Cookie Policy for more information and browser controls.
Grievance contact
Privacy questions or grievances can be sent to info@smilestomiles.com. Written correspondence may also be directed to our registered office: B57, First Floor, Flat No. 8, Paryavaran Complex, Saket, New Delhi - 110030.
Where applicable law provides an external complaint mechanism, individuals may also have the right to approach the relevant statutory authority after using the company’s grievance process.
Policy updates
This policy may be revised when website functionality, vendors, travel processes or applicable requirements change. Material updates should be reflected by the revision date on this page.