Travel products do not have one universal cancellation charge. Flights, hotels, cruises, attractions, transfers, insurance and other components can each have different supplier rules. Always review the final quotation/confirmation.
Before booking confirmation
If a quotation has not yet been confirmed, inventory and prices may change. A quotation request or pending proposal does not itself create a confirmed service or a refund entitlement.
After confirmation
Once services are confirmed, changes or cancellations may involve supplier penalties, airline fare differences, non-refundable components, taxes and any service/administrative charges specifically disclosed in the applicable booking documents.
How to request a change or cancellation
- Contact us as early as possible.
- Provide the booking reference, lead traveller name and service to be changed.
- We will check the applicable supplier rule and available options.
- Any charge/refund estimate is subject to supplier confirmation until processed.
No-show and unused services
No-show, late arrival, missed connections caused by the traveller, or voluntarily unused services can be partly or fully non-refundable depending on the supplier rule and circumstances.
Supplier cancellation or disruption
If a supplier cancels or materially changes a service, available alternatives, credits, rebooking options or refunds depend on the supplier’s policy, the nature of the disruption and applicable law. We will communicate options made available to us where reasonably possible.
Refund calculation
Where a refund is due, the refundable amount may be calculated after deducting confirmed supplier penalties, non-refundable components and any charges expressly applicable to the booking. If a service is refunded by a supplier as a credit rather than cash, the available remedy may be subject to that supplier’s terms.
Refund processing time
Refund timing varies by airline/supplier and the original payment channel. Where the supplier controls the refund, processing may begin only after the supplier approves or returns the applicable funds/credit. Banking and card-settlement timelines can add additional time.
Visa, insurance and service fees
Visa/application fees, insurance premiums and service charges can have separate refund rules. A visa refusal does not automatically make flights, hotels or other confirmed travel services refundable.
Consumer rights and booking-specific terms
This policy is a general operational summary. It does not override non-waivable rights available under applicable law. Where the final booking documents contain service-specific cancellation terms, those terms should be read together with this policy.
Contact for a cancellation request
Email info@smilestomiles.com or call +91 95609 96313 with your booking reference. Time-sensitive requests should be raised as early as possible.